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Support and advice:

National services

If you or someone you know is in danger, or at risk of serious or immediate harm, call 999.

There are several national and local specialist services to help those affected by domestic abuse, including victims and survivors, enabling them to get the support they need to live a life free from abuse. There is also help available for family and friends, perpetrators, and children living with domestic abuse.

At the bottom of this page are links to pages for locations Reducing the Risk has partnerships with, containing specific information for those areas. If you cannot see your location, search for domestic abuse services in your local area on Google, e.g. “domestic abuse services in Oxford”.

Reducing the Risk acknowledges that there is not a ‘one model fits all’ approach to supporting those experiencing abuse, and people’s age, ability, gender, race, ethnicity, sexuality, and intersectionality of these, may all affect how a victim accesses help. Therefore, we have listed a number of services available for those facing additional challenges and barriers to seeking support.

Use the sections below to help you find nationwide support services and information. We have tried to include the most up-to-date information but if there are any errors please email help@reducingtherisk.org.uk. Due to changes in service provision over lockdown periods, we have not included opening hours for phone lines, but this information is readily available on the specific organisations’ websites.

General support

Victim Support

Victim Support is an independent charity that helps people cope with the effects of crime. They provide free and confidential support and information. They offer a live chat service or email support.

Website: www.victimsupport.org.uk
Phone: 0808 1689 111 – 24/7

SupportLine

SupportLine provides a confidential telephone helpline offering emotional support to any individual on any issue. The Helpline is primarily a preventative service and aims to support people before they reach the point of crisis. It is particularly aimed at those who are socially isolated, vulnerable, at-risk groups and victims of any form of abuse.

Website: www.supportline.org.uk
Phone: 01708 765200
Email: info@supportline.org.uk

Victim and Witness Information

Victim and Witness Information provides information on specialist support and help for victims of crime, including practical help, even if it hasn’t been reported to the police. They also offer information on reporting a crime, going to court, and what to do after a trial.

Website: www.victimandwitnessinformation.org.uk

Women’s Aid Useful Links

Women’s Aid offers an in-depth database of services for a range of issues including alcohol and drugs, gambling, money issues and international organisations. We recommend you look there if you can’t find what you’re looking for on our site.

Services for women

National Domestic Abuse Helpline

This freephone 24-hour national domestic violence helpline, run by Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues, and others calling on their behalf. They also provide a chat service, Monday – Friday, 3pm – 10pm, and an online contact form, which you will find here.

Website: www.nationaldahelpline.org.uk
Phone: 0808 2000 247

Refuge

Refuge runs the National DA Helpline and have further information and guidance on their website.

Website: www.refuge.org.uk

Women’s Aid

Women’s Aid is the key national charity working to end domestic violence against women and children. They support a network of over 500 domestic and sexual violence services across the UK.

Website: www.womensaid.org.uk
Email: helpline@womensaid.org.uk
Chat: http://chat.womensaid.org.uk

Kiran Support Services

Kiran Support Services provides safe, temporary accommodation for Asian women and their children escaping domestic violence. They also provide advice, outreach work and resettlement support.

Website: www.kiranss.org.uk/
Phone: 020 8558 1986
Email: info@kiranss.org.uk

IKWRO: Women’s Rights Organisation

IKWRO helps Middle Eastern and Afghan women and girls who are living in the UK. They speak Farsi, Kurdish, Arabic, Dari, Pashto, Turkish, and English, and have an out of hours emergency service along with a contact form on their website.

Website: http://ikwro.org.uk/
Phone: 0207 920 6460

Southall Black Sisters

Offering specialist advice, information, casework, advocacy, counselling and self-help support services in several languages for Asian and African-Caribbean women and children. They mainly support women from West London although will take enquiries from across the UK and if necessary refer to relevant local agencies.

Website: https://southallblacksisters.org.uk/
Phone: 0208 571 9595

Rights of Women

Rights of Women are a charity working in a number of ways to help women understand the law and their legal rights. They also work to improve the law for women and increase women’s access to justice.

Website: https://rightsofwomen.org.uk/
Phone advice lines: https://rightsofwomen.org.uk/get-advice/
Email: info@row.org.uk

Ashiana

Ashiana specialises in helping Black and Minority Ethnic women, in particular, women from South Asian, Turkish & Iranian communities, aged 16-30 years who are at risk of domestic violence and sexual violence. They provide culturally sensitive advice, support and safe housing.

Website: www.ashiana.org.uk
Phone: 0208 539 0427
Email: info@ashiana.org.uk

Rape Crisis

They provide a directory to find local rape crisis centres, run the national helpline for women and girls aged 13+, and offer a live chat helpline for women and girls aged 16 and over in England, whose lives have been affected by sexual violence. Some local rape crisis organisations also provide services to men and boys; if they don’t then they will be able to provide details of other relevant local support organisations.

Website: https://rapecrisis.org.uk/
Phone: 0808 802 9999

Women in Prison

Women in Prison offers advice and support to women affected by the criminal justice system, both in prison and in the community. They also run campaigns to end the harm caused to women, their families and our communities by imprisonment.

Website: www.womeninprison.org.uk

Services for men

Survivors UK

For adult male survivors of rape or sexual assault, providing an online helpline, directory of specialist support services for men and boys, and other services such as counselling and support groups for adult men (aged 18+) who have been affected by rape or sexual abuse.

Website: www.survivorsuk.org
Email: info@survivorsuk.org

Men’s Advice Line

For men experiencing domestic abuse and violence, offering phone, email and webchat support, along with guidance to family and friends.

Website: www.mensadviceline.org.uk
Phone: 0808 8010327
Email: info@mensadviceline.org.uk

ManKind

The ManKind Initiative operates a confidential helpline for male victims of domestic abuse and violence, as well as their friends, family, neighbours, work colleagues and employers. They provide victims with support and signposting, along with further resources and information on their website.

Website: www.mankind.org.uk
Phone: 01823 334244

LGBTQIA+

Galop

Website: www.galop.org.uk/domesticabuse/
Helpline: 0800 999 5428

Stalking

Suzy Lamplugh Trust

This long-established organisation provides advice on personal safety in a number of areas. They offer a very informative section specifically for victims of stalking and also run the national stalking helpline. For those wishing to use email, they have an enquiry form.

Website: www.suzylamplugh.org
National Stalking Helpline: 0808 802 0300

Families

Family Action

Family Action transforms lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation across the country. They provide free support, help and guidance to adult family members.

Website: www.family-action.org.uk
Phone: 0808 802 6666
Text: 07537 404 282
Email: familyline@family-action.org.uk

Family Lives

Family Lives is a national charity that works for, and with, parents providing targeted early intervention and crisis support to families who are struggling. They provide free, confidential support services including a helpline, email support and online chat for guidance and advice on any aspect of parenting and family life.

Website: www.familylives.org.uk
Phone: 0808 800 2222
Email: askus@familylives.org.uk

Gingerbread

Gingerbread provides a wealth of information for single-parent families on anything from dealing with a break-up to going back to work or sorting out child maintenance, benefit or tax credit issues. They also provide a free and confidential helpline, and a forum to link up with other single parents.

Website: www.gingerbread.org.uk
Phone: 0808 802 0925

Home-Start UK

Home-Start is a local community network of trained volunteers and experts who help families with young children deal with the challenges they are facing. Home-Start volunteers offer non-judgemental, compassionate and confidential help and support in communities. Local services can be found here.

Website: www.home-start.org.uk 

Grandparents Plus

Grandparents Plus is the only national kinship care charity (England and Wales), dedicated to grandparents and their role in the care and development of their grandchildren. They also provide advice for anyone thinking about caring for a relative or friend’s child full time. 

Website: www.grandparentsplus.org.uk

Disability

Scope

Provide support, information and advice to more than a quarter of a million disabled people and their families every year.

Website: www.scope.org.uk
Phone: 0808 800 3333

Choice Support

Choice Support advise on local support services for people with learning difficulties who are experiencing domestic abuse. Get in touch via their online form.

Website: www.choicesupport.org.uk

Disability Rights UK

The leading authority on social security benefits for disabled people; their website contains regularly updated information about benefits, tax credits and community care.

Website: www.disabilityrightsuk.org

RNIB

– Royal National Institute of Blind People.
Information and support for anyone with visual impairment and sight problems.

Website: www.rnib.org.uk
Phone: 0303 123 9999

SignHealth

A British Sign Language-based service helping Deaf adults and children who are experiencing domestic abuse.

Website: www.signhealth.org.uk
Phone: 0203 947 2601
Text/Whatsapp/Facetime: 07970 350366
Email: da@signhealth.org.uk

RNID

– Royal National Institute for Deaf People.
Information service for deaf and hard of hearing people, their carers, families and professionals. They offer a chat function and can arrange a video call for information in BSL.

Website: www.rnid.org.uk
Phone: 0808 808 0123
Email: information@rnid.org.uk

Respond

A registered charity providing advice and support to disabled people with learning difficulties who have been abused. Respond works with children and adults with learning disabilities who have experienced abuse or trauma, as well as those who have abused others, through psychotherapy, advocacy, campaigning and other support. Respond also aims to prevent abuse by providing training, consultancy and research.

Website: www.respond.org.uk
Phone: 020 7383 0700
Email: admin@respond.org.uk

Older people

Age UK

Age UK supports older people online, at the end of the phone and in the local community. They provide a free, confidential advice line for older people, their families, friends, carers and professionals.

Website: www.ageuk.org.uk
Phone: 0800 678 1602

We are HourGlass

Formerly Action on Elder Abuse, they work to protect, and prevent the abuse of, older adults. They provide confidential phone, text, email and chat support and advice to any older person who is experiencing or is at risk of any kind of harm, abuse or exploitation, and anyone concerned about an older person.

Website: www.wearehourglass.org
Phone: 0808 808 8141
Text: 07860 052906
Email: helpline@wearehourglass.org

Sexual violence, abuse and rape

Safeline

Safeline is an independent and non-discriminatory charity providing a variety of specialist and tailored support for anyone affected by sexual abuse or rape. The support offered includes counselling, an Independent Sexual Violence Advocacy service, and a male helpline and online support service.

Website: www.safeline.org.uk
Phone: 01926 402 498
National Male Survivor Helpline: 0808 800 5005
National Male Survivor Text Support: 07860 065187

Survivors UK

For male survivors of sexual abuse.

Website: www.survivorsuk.org
Helpline: 020 3598 3898

NAPAC

NAPAC (the National Association for People Abused in Childhood) offers support to adult survivors of all types of childhood abuse, including physical, sexual, emotional abuse or neglect. They provide a free, confidential support line and offer some incredible resources including on managing flashbacks and using grounding techniques.

Website: https://napac.org.uk/
Phone: 0808 801 0331
Email: support@napac.org.uk

"Honour"-based abuse and forced marriage

Karma Nirvana

Website: www.karmanirvana.org.uk
Helpline: 0800 5999247

Forced Marriage Unit

Website: www.gov.uk/stop-forced-marriage
Phone: 0207 008 0151

 

Keeping pets safe

Our pets become members of our family and can often make the difference between staying in an abusive relationship and leaving. Animals can also be used by perpetrators to maintain control and sadly this means sometimes animals suffer to ensure humans comply. This video from Australia highlights some of the complexities involved, as often where animals are abused, humans are at risk, and vice versa.

It may be that a victim experiencing abuse needs someone to look after their pet until they are able to find suitable and safe housing, or when they have to leave in a hurry.  If the victim does want to leave the relationship but has concerns about what will happen to the pet there may be a service that can help.

Cats Protection Paws Protect

They provide a free cat fostering service for people fleeing domestic abuse, taking care of cats until their owners are in a position to reclaim them. They are part of Cats Protection.

Area Covered: Berkshire, Buckinghamshire, Bedfordshire, London, Hertfordshire, Essex, Sussex, Surrey and Kent.

Website: www.cats.org.uk/what-we-do/paws-protect
Phone: 0345 260 1280
Email: pawsprotect@cats.org.uk

Dogs Trust Freedom Project

Dogs Trust Freedom Project provide temporary foster care for dogs belonging to families fleeing domestic abuse.

Area covered: Greater London and the Home Counties (Hertfordshire, Essex, Kent, Surrey, East Sussex, West Sussex, Bedfordshire, Buckinghamshire and Berkshire), East Anglia (Norfolk, Suffolk and Cambridgeshire), Yorkshire, the North East and North West of England and Scotland. Phone numbers for each location can be found here.

Website: www.moretodogstrust.org.uk/freedom-project
Email: freedomproject@dogstrust.org.uk
More information: Dogs Trust Freedom Project leaflet

Endeavour

Endeavour, formally Paws for Kids, are a North West Charity providing pet fostering for people fleeing domestic abuse. If you live in the area covered, to access their services, contact your local domestic abuse helpline.

Area covered: Cheshire, Cumbria, Greater Manchester, Lancashire & Merseyside

Website: www.endeavourproject.org.uk/pet-fostering
Phone: 01204 394 842
Email: enquiries@endeavourproject.org.uk

 

 

Mayhew

Mayhew run a Pet Refuge scheme in London that provides temporary shelter and care for the pets of people facing a crisis, whether an ongoing issue or an unexpected emergency.

Website: www.themayhew.org/community-support/pet-refuge
Phone: 020 8962 8000
Email: awo@mayhewanimalhome.org

 

Refuge4Pets

Refuge4Pets offers a pet fostering services to victims/survivors of domestic violence and abuse allowing them to access the safety and support they need before being reunited with their much-loved pets.

Areas covered: Devon and Cornwall

Website: https://refuge4pets.org.uk
Phone: 0300 4000 121
Email: info@refuge4pets.org.uk 

The Links Group

A multi-agency interest group that promotes the welfare and safety of vulnerable children, animals and adults so that they are free from violence and abuse. Members include leading associations and charitable organisations. As part of The Links Group, some charities offer pet fostering services specifically for pets belonging to people fleeing from domestic abuse — generally these will be the same charities we list here but the Links Group will be aware of any changes and any new charities offering services.

Website: https://thelinksgroup.org.uk/pet-fostering

RSPCA

If you need support or advice about a pet, please contact your local RSPCA rescue centre.

Website: www.rspca.org.uk/whatwedo/yourlocal

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