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Support and advice:

National services

If you or someone you know is in danger, or at risk of serious or immediate harm, call 999.

There are several national and local specialist services to help those affected by domestic abuse, including victims and survivors, enabling them to get the support they need to live a life free from abuse. There is also help available for family and friends, perpetrators, and children living with domestic abuse.

At the bottom of this page are links to pages for locations Reducing the Risk has partnerships with, containing specific information for those areas. If you cannot see your location, search for domestic abuse services in your local area on Google, e.g. “domestic abuse services in Oxford”.

Reducing the Risk acknowledges that there is not a ‘one model fits all’ approach to supporting those experiencing abuse, and people’s age, ability, gender, race, ethnicity, sexuality, and intersectionality of these, may all affect how a victim accesses help. Therefore, we have listed a number of services available for those facing additional challenges and barriers to seeking support.

Use the sections below to help you find nationwide support services and information. We have tried to include the most up-to-date information but if there are any errors please email help@reducingtherisk.org.uk. Due to changes in service provision over lockdown periods, we have not included opening hours for phone lines, but this information is readily available on the specific organisations’ websites.

General support

Victim Support

Victim Support is an independent charity that helps people cope with the effects of crime. They provide free and confidential support and information. They offer a live chat service or email support.

Website: www.victimsupport.org.uk
Phone: 0808 1689 111 – 24/7

SupportLine

SupportLine provides a confidential telephone helpline offering emotional support to any individual on any issue. The Helpline is primarily a preventative service and aims to support people before they reach the point of crisis. It is particularly aimed at those who are socially isolated, vulnerable, at-risk groups and victims of any form of abuse.

Website: www.supportline.org.uk
Phone: 01708 765200
Email: info@supportline.org.uk

Victim and Witness Information

Victim and Witness Information provides information on specialist support and help for victims of crime, including practical help, even if it hasn’t been reported to the police. They also offer information on reporting a crime, going to court, and what to do after a trial.

Website: www.victimandwitnessinformation.org.uk

Women’s Aid Useful Links

Women’s Aid offers an in-depth database of services for a range of issues including alcohol and drugs, gambling, money issues and international organisations. We recommend you look there if you can’t find what you’re looking for on our site.

Victims First

Victims First provides free emotional and practical support to all victims and witnesses of crime in Berkshire, Buckinghamshire and Oxfordshire, regardless of whether or not the crime has been reported to the police.

Website: www.victims-first.org.uk
Phone: 0300 1234 148

Revenge Porn Helpline

Revenge Porn Helpline is a UK service supporting adults (18+) who are experiencing intimate image abuse, also known as, revenge porn. They offer non-judgemental and confidential advice, support with reporting and removing content, advice on social media and reporting, and legal advice.

Website: https://revengepornhelpline.org.uk/
Email: help@revengepornhelpline.org.uk

Services for women

National Domestic Abuse Helpline

This freephone 24-hour national domestic violence helpline, run by Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues, and others calling on their behalf. They also provide a chat service, Monday – Friday, 3pm – 10pm, and an online contact form, which you will find here.

Website: www.nationaldahelpline.org.uk
Phone: 0808 2000 247

Refuge

Refuge runs the National DA Helpline and have further information and guidance on their website.

Website: www.refuge.org.uk

Women’s Aid

Women’s Aid is the key national charity working to end domestic violence against women and children. They support a network of over 500 domestic and sexual violence services across the UK.

Website: www.womensaid.org.uk
Email: helpline@womensaid.org.uk
Chat: http://chat.womensaid.org.uk

Kiran Support Services

Kiran Support Services provides safe, temporary accommodation for Asian women and their children escaping domestic violence. They also provide advice, outreach work and resettlement support.

Website: www.kiranss.org.uk/
Phone: 020 8558 1986
Email: info@kiranss.org.uk

IKWRO: Women’s Rights Organisation

IKWRO helps Middle Eastern and Afghan women and girls who are living in the UK. They speak Farsi, Kurdish, Arabic, Dari, Pashto, Turkish, and English, and have an out of hours emergency service along with a contact form on their website.

Website: http://ikwro.org.uk/
Phone: 0207 920 6460

Southall Black Sisters

Offering specialist advice, information, casework, advocacy, counselling and self-help support services in several languages for Asian and African-Caribbean women and children. They mainly support women from West London although will take enquiries from across the UK and if necessary refer to relevant local agencies.

Website: https://southallblacksisters.org.uk/
Phone: 0208 571 9595

Rights of Women

Rights of Women are a charity working in a number of ways to help women understand the law and their legal rights. They also work to improve the law for women and increase women’s access to justice.

Website: https://rightsofwomen.org.uk/
Phone advice lines: https://rightsofwomen.org.uk/get-advice/
Email: info@row.org.uk

Ashiana

Ashiana specialises in helping Black and Minority Ethnic women, in particular, women from South Asian, Turkish & Iranian communities, aged 16-30 years who are at risk of domestic violence and sexual violence. They provide culturally sensitive advice, support and safe housing.

Website: www.ashiana.org.uk
Phone: 0208 539 0427
Email: info@ashiana.org.uk

Sharan

The Sharan Project is a UK charity providing support and advice to vulnerable women, particularly of South Asian origin, who have been or are at risk of being disowned due to abuse or persecution. They link individuals to partners, and advocate on their behalf to help manage key areas such as housing, interview skills, counselling, managing money and more.

Website: https://sharan.org.uk/
Phone: 0844 504 3231
Email: info@sharan.org.uk

Rape Crisis

They provide a directory to find local rape crisis centres, run the national helpline for women and girls aged 13+, and offer a live chat helpline for women and girls aged 16 and over in England, whose lives have been affected by sexual violence. Some local rape crisis organisations also provide services to men and boys; if they don’t then they will be able to provide details of other relevant local support organisations.

Website: https://rapecrisis.org.uk/
Phone: 0808 802 9999

Women in Prison

Women in Prison offers advice and support to women affected by the criminal justice system, both in prison and in the community. They also run campaigns to end the harm caused to women, their families and our communities by imprisonment.

Website: www.womeninprison.org.uk

Services for men

Survivors UK

For adult male survivors of rape or sexual assault, providing an online helpline, directory of specialist support services for men and boys, and other services such as counselling and support groups for adult men (aged 18+) who have been affected by rape or sexual abuse.

Website: www.survivorsuk.org
Phone: 020 3598 3898
Email: info@survivorsuk.org

Men’s Advice Line

For men experiencing domestic abuse and violence, offering phone, email and webchat support, along with guidance to family and friends.

Website: www.mensadviceline.org.uk
Phone: 0808 8010327
Email: info@mensadviceline.org.uk

ManKind

The ManKind Initiative operates a confidential helpline for male victims of domestic abuse and violence, as well as their friends, family, neighbours, work colleagues and employers. They provide victims with support and signposting, along with further resources and information on their website.

Website: www.mankind.org.uk
Phone: 01823 334244

Children and young people

Childline

Free 24-hour phone helpline for children and young people in the UK, offering comfort, support, advice and protection. Calls are confidential and free from mobiles. They also don’t show up on phone bills.

Website: www.childline.org.uk
Phone: 0800 1111

National Domestic Violence Helpline

Freephone 24-hour helpline providing support, information and listening to women and children experiencing domestic abuse. It also helps people find a safe place to go to if needed.

Website: www.nationaldahelpline.org.uk
Phone: 0808 2000 247

The Hideout

Women’s Aid have created this space to help children and young people to understand domestic abuse, and how to take positive action if it’s happening to you.

Website: thehideout.org.uk/

Young Minds

Young Minds aims to improve the emotional wellbeing and mental health of children and young people and to empower their parents and carers.

Website: www.youngminds.org.uk/

SAFE! Project

The SAFE! Project supports young people who have been affected by crime, helping them to recover their confidence and sense of safety.

Website: http://www.safeproject.org.uk/
Phone: 0800 133 7938

Muslim Women’s Helpline

Providing Muslim girls and women with a free, confidential listening service plus practical help and information where required.

Website: www.mwnhelpline.co.uk
Phone: 0800 999 5786

NSPCC

If you are concerned about a child or young person’s safety, or need help or advice, ring the NSPCC helpline or visit their website here.

Phone: 0808 800 5000

LGBTQIA+

Galop

Galop is the leading LGBT+ anti-violence and abuse charity, providing the National LGBT+ Domestic Abuse Helpline. They provide advice and support to individuals who have experienced hate crime, sexual violence, and domestic abuse and have an online referral form. They also offer a Trans Advocacy Service.

Website: www.galop.org.uk
Helpline: 0800 999 5428
Email: help@galop.org.uk

The Supernova

The Supernova Project is a global effort that aims to contribute to addressing abuse within the LGBTQIA+ communities. They aim to empower queer people around the world who are experiencing domestic abuse by providing a platform of information and support.

Website: http://supernovaproject.org/

LGBT Domestic Abuse Scotland

The LGBT DA Project works across Scotland to raise awareness of LGBT people’s experiences of domestic abuse, and improve service responses. They deliver training, inform policy, run the LGBT Charter, conduct research and raise awareness and have a directory of support services in Scotland here.

Website: https://lgbtdomesticabuse.org.uk/

LGBT Foundation

The LGBT Foundation is a national charity providing advice, support and information services to LGBT communities.

Website: https://lgbt.foundation/
Phone: 0345 330 3030

Switchboard

Switchboard provides information, support and referral services for lesbians, gay men and bisexual and trans people across the UK. They offer confidential, non-judgemental support to callers on any problems they are facing and can refer to more specialist advice and counselling. They provide a chat service from 3pm.

Website: https://switchboard.lgbt/
Phone: 0300 330 0630
Email: chris@switchboard.lgbt

Stalking

Suzy Lamplugh Trust

This long-established organisation provides advice on personal safety in a number of areas. They offer a very informative section specifically for victims of stalking and also run the national stalking helpline. For those wishing to use email, they have an enquiry form.

Website: www.suzylamplugh.org
National Stalking Helpline: 0808 802 0300

Protection Against Stalking

Protection Against Stalking is a national charity working to raise public awareness about stalking and support victims of stalking through specialist support services. For those who feel they are being stalked and in immediate danger, call 999. They have details of local specialist stalking support services here.

Website: www.protectionagainststalking.org
Email: support@protectionagainststalking.org

Paladin

Paladin is a trauma-informed service established to assist high-risk victims of stalking in England and Wales. Independent Stalking Advocacy Caseworkers (ISACs) assist high-risk victims of stalking to ensure they are supported and that a coordinated community response is developed locally to keep victims and their children safe.

Website: https://paladinservice.co.uk/
Phone: 020 3866 4107
Email: info@paladinservice.co.uk

Families

Family Action

Family Action transforms lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation across the country. They provide free support, help and guidance to adult family members.

Website: www.family-action.org.uk
Phone: 0808 802 6666
Text: 07537 404 282
Email: familyline@family-action.org.uk

Family Lives

Family Lives is a national charity that works for, and with, parents providing targeted early intervention and crisis support to families who are struggling. They provide free, confidential support services including a helpline, email support and online chat for guidance and advice on any aspect of parenting and family life.

Website: www.familylives.org.uk
Phone: 0808 800 2222
Email: askus@familylives.org.uk

Gingerbread

Gingerbread provides a wealth of information for single-parent families on anything from dealing with a break-up to going back to work or sorting out child maintenance, benefit or tax credit issues. They also provide a free and confidential helpline, and a forum to link up with other single parents.

Website: www.gingerbread.org.uk
Phone: 0808 802 0925

Home-Start UK

Home-Start is a local community network of trained volunteers and experts who help families with young children deal with the challenges they are facing. Home-Start volunteers offer non-judgemental, compassionate and confidential help and support in communities. Local services can be found here.

Website: www.home-start.org.uk 

Grandparents Plus

Grandparents Plus is the only national kinship care charity (England and Wales), dedicated to grandparents and their role in the care and development of their grandchildren. They also provide advice for anyone thinking about caring for a relative or friend’s child full time. 

Website: www.grandparentsplus.org.uk

Disability

Scope

Provide support, information and advice to more than a quarter of a million disabled people and their families every year.

Website: www.scope.org.uk
Phone: 0808 800 3333

Choice Support

Choice Support advise on local support services for people with learning difficulties who are experiencing domestic abuse. Get in touch via their online form.

Website: www.choicesupport.org.uk

Disability Rights UK

The leading authority on social security benefits for disabled people; their website contains regularly updated information about benefits, tax credits and community care.

Website: www.disabilityrightsuk.org

RNIB

– Royal National Institute of Blind People.
Information and support for anyone with visual impairment and sight problems.

Website: www.rnib.org.uk
Phone: 0303 123 9999

SignHealth

A British Sign Language-based service helping Deaf adults and children who are experiencing domestic abuse.

Website: www.signhealth.org.uk
Phone: 0203 947 2601
Text/Whatsapp/Facetime: 07970 350366
Email: da@signhealth.org.uk

RNID

– Royal National Institute for Deaf People.
Information service for deaf and hard of hearing people, their carers, families and professionals. They offer a chat function and can arrange a video call for information in BSL.

Website: www.rnid.org.uk
Phone: 0808 808 0123
Email: information@rnid.org.uk

Respond

A registered charity providing advice and support to disabled people with learning difficulties who have been abused. Respond works with children and adults with learning disabilities who have experienced abuse or trauma, as well as those who have abused others, through psychotherapy, advocacy, campaigning and other support. Respond also aims to prevent abuse by providing training, consultancy and research.

Website: www.respond.org.uk
Phone: 020 7383 0700
Email: admin@respond.org.uk

Older people

Age UK

Age UK supports older people online, at the end of the phone and in the local community. They provide a free, confidential advice line for older people, their families, friends, carers and professionals.

Website: www.ageuk.org.uk
Phone: 0800 678 1602

We are HourGlass

Formerly Action on Elder Abuse, they work to protect, and prevent the abuse of, older adults. They provide confidential phone, text, email and chat support and advice to any older person who is experiencing or is at risk of any kind of harm, abuse or exploitation, and anyone concerned about an older person.

Website: www.wearehourglass.org
Phone: 0808 808 8141
Text: 07860 052906
Email: helpline@wearehourglass.org

Sexual violence, abuse and rape

Safeline

Safeline is an independent and non-discriminatory charity providing a variety of specialist and tailored support for anyone affected by sexual abuse or rape. The support offered includes counselling, an Independent Sexual Violence Advocacy service, and a male helpline and online support service.

Website: www.safeline.org.uk
Phone: 01926 402 498
National Male Survivor Helpline: 0808 800 5005
National Male Survivor Text Support: 07860 065187

NAPAC

NAPAC (the National Association for People Abused in Childhood) offers support to adult survivors of all types of childhood abuse, including physical, sexual, emotional abuse or neglect. They provide a free, confidential support line and offer some incredible resources including on managing flashbacks and using grounding techniques.

Website: https://napac.org.uk/
Phone: 0808 801 0331
Email: support@napac.org.uk

Survivors UK

For male survivors of sexual abuse and rape – see ‘Services for men’ category for more information.

Website: www.survivorsuk.org
Helpline: 020 3598 3898
Email: help@survivorsuk.org

"Honour"-based abuse and forced marriage

Karma Nirvana

Karma Nirvana is a British human rights charity supporting all victims of honour-based abuse and forced marriages. They provide a national helpline to support victims in immediate danger.

Website: www.karmanirvana.org.uk
Helpline: 0800 5999247

Forced Marriage Unit

The Forced Marriage Unit provides advice and information to help people trying to stop a forced marriage, and for those who need help leaving a marriage they’ve been forced into.

Website: www.gov.uk/stop-forced-marriage
Phone: 0207 008 0151

FORWARD

FORWARD (Foundation for Women’s Health Research and Development) is an African women-led women’s rights organisation working to end violence against women and girls including female genital mutilation and child marriage. They provide advice, one-to-one support and signposting to other specialist services for women and girls affected by any form of violence.

Website: www.forwarduk.org.uk
Phone: 020 8960 4000
Email: support@forwarduk.org.uk

Savera UK

Savera UK work to support those who are at risk of harmful practices and domestic abuse. They campaign to eliminate ‘honour’-based abuse and harmful practices and provide life-saving services to those at risk regardless of age, culture, sexuality or gender, offering emotional and practical support.

Website: www.saverauk.co.uk
Helpline: 0800 107 0726
Email: info@saverauk.co.uk

Keeping pets safe

Our pets become members of our family and can often make the difference between staying in an abusive relationship and leaving. Animals can also be used by perpetrators to maintain control and sadly this means sometimes animals suffer to ensure humans comply. This video from Australia highlights some of the complexities involved, as often where animals are abused, humans are at risk, and vice versa.

It may be that a victim experiencing abuse needs someone to look after their pet until they are able to find suitable and safe housing, or when they have to leave in a hurry.  If the victim does want to leave the relationship but has concerns about what will happen to the pet there may be a service that can help.

Cats Protection Paws Protect

They provide a free cat fostering service for people fleeing domestic abuse, taking care of cats until their owners are in a position to reclaim them. They are part of Cats Protection.

Area Covered: Berkshire, Buckinghamshire, Bedfordshire, London, Hertfordshire, Essex, Sussex, Surrey and Kent.

Website: www.cats.org.uk/what-we-do/paws-protect
Phone: 0345 260 1280
Email: pawsprotect@cats.org.uk

Dogs Trust Freedom Project

Dogs Trust Freedom Project provide temporary foster care for dogs belonging to families fleeing domestic abuse.

Area covered: Greater London and the Home Counties (Hertfordshire, Essex, Kent, Surrey, East Sussex, West Sussex, Bedfordshire, Buckinghamshire and Berkshire), East Anglia (Norfolk, Suffolk and Cambridgeshire), Yorkshire, the North East and North West of England and Scotland. Phone numbers for each location can be found here.

Website: www.moretodogstrust.org.uk/freedom-project
Email: freedomproject@dogstrust.org.uk
More information: Dogs Trust Freedom Project leaflet

Endeavour

Endeavour, formally Paws for Kids, are a North West Charity providing pet fostering for people fleeing domestic abuse. If you live in the area covered, to access their services, contact your local domestic abuse helpline.

Area covered: Cheshire, Cumbria, Greater Manchester, Lancashire & Merseyside

Website: www.endeavourproject.org.uk/pet-fostering
Phone: 01204 394 842
Email: enquiries@endeavourproject.org.uk

Mayhew

Mayhew runs a Pet Refuge scheme in London that provides temporary shelter and care for the pets of people facing a crisis, whether an ongoing issue or an unexpected emergency.

Website: www.themayhew.org/community-support/pet-refuge
Phone: 020 8962 8000
Email: awo@mayhewanimalhome.org

Refuge4Pets

Refuge4Pets offers a pet fostering services to victims/survivors of domestic violence and abuse allowing them to access the safety and support they need before being reunited with their much-loved pets.

Areas covered: Devon and Cornwall

Website: https://refuge4pets.org.uk
Phone: 0300 4000 121
Email: info@refuge4pets.org.uk 

The Links Group

A multi-agency interest group that promotes the welfare and safety of vulnerable children, animals and adults so that they are free from violence and abuse. Members include leading associations and charitable organisations. As part of The Links Group, some charities offer pet fostering services specifically for pets belonging to people fleeing from domestic abuse — generally these will be the same charities we list here but the Links Group will be aware of any changes and any new charities offering services.

Website: https://thelinksgroup.org.uk/pet-fostering

RSPCA

If you need support or advice about a pet, please contact your local RSPCA rescue centre.

Website: www.rspca.org.uk/whatwedo/yourlocal

Legal support, information and injunctions

DV Assist

DV Assist is currently the UK’s only registered national charity specialising in civil injunction orders such as Non-Molestation, Occupation and Prohibited Steps Orders for survivors of domestic abuse. DV Assist will protect and support those in need regardless of their financial circumstances, race, gender or sexual orientation.

They receive referrals from police forces, Women’s Aid, Refuge, local authorities and IDVA’s in addition to numerous domestic abuse organisations and individuals affected by domestic abuse.

Website: www.dvassist.org.uk
Phone: 0800 195 8699
Email: support@dvassist.org.uk

FLOWS – Finding Legal Options for Women Survivors

FLOWS is delivered by the Family Team of RCJ Advice, in partnership with Rights of Women. They can provide advice about legal options available. You can contact them if you are a front line worker or if you are a domestic abuse survivor.

They are funded by the Tampon Tax Fund to expand access to legal advice for women experiencing domestic abuse through the provision of phone and email consultancy advice, digital tools, and an online forum for the front line workers who assist women.

Website: www.rcjadvice.org.uk/family/flows-finding-legal-options-for-women-survivors
Phone: 0203 745 7707
Email: flows@rcjadvice.org.uk

FLAG DV

FLAG DV, Free Legal Advice Group for Domestic Violence, is a charity providing free legal advice from family law solicitors. They focus on empowerment, protection and choice and operate across Thames Valley in Berkshire, Buckinghamshire and Oxfordshire. To access their service, please complete their referral form. They also operate a phone line ensuring all victims can access the service. Support is available to any domestic abuse victim in the Thames Valley, no matter their gender, sexual orientation or gender identity.

Website: www.flagdv.org.uk
Phone: 01635 015854 Mon/Wed/Fri 10am – 1pm
Email: enquiries@flagdv.org.uk

National Centre for Domestic Violence (NCDV)

NCDV is a national legal firm that provides a fast, free emergency injunction service to survivors of domestic abuse. Practitioners can also make quick referrals via their app.

Website: www.ncdv.org.uk
Phone: 0800 970 2070
Email: office@ncdv.org.uk

Citizens Advice

Citizens Advice can offer free advice, information and support on a wide variety of topics including legal support. You can use their advice line, chat with an advisor, or find your local Citizens Advice here.

Website: www.citizensadvice.org.uk
Phone (England): 0800 144 8848
Phone (Wales): 0800 702 2020
Relay UK: If you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0800 144 8884

Rights of Women

Rights of Women are a charity working in a number of ways to help women understand the law and their legal rights. They also work to improve the law for women and increase women’s access to justice.

Website: https://rightsofwomen.org.uk/
Phone: 020 7251 6577
Email: info@row.org.uk

NRPF Network

The No Recourse to Public Funds (NRPF) Network is a national network safeguarding the welfare of destitute families, adults and care leavers who are unable to access benefits due to their immigration status. Find out where migrant families can get help with housing and financial support when they have no recourse to public funds (NRPF) here. Their website is full of useful information and resources.

Website: www.nrpfnetwork.org.uk

Child Law Advice

Child Law Advice is operated by Coram Children’s Legal Centre. They provide specialist advice and information on child, family and education law to parents, carers and young people in England, with a wealth of information and resources on their website. They have guidance on getting in touch with them here.

Website: https://childlawadvice.org.uk

Lawstuff

LawStuff provides free legal information to children and young people. LawStuff is run by Coram Children’s Legal Centre. You can get in touch via their contact form or view their website for plenty of information.

Website: https://lawstuff.org.uk/

 

You can find out more about legal aid, and whether you are eligible via the Government website.

Faith groups

Jewish Women’s Aid

Jewish Women’s Aid operates for Jewish women and children affected by domestic and sexual violence. They offer specialist advice, information and support including a webchat service.

Website: www.jwa.org.uk
Domestic Abuse Helpline: 0808 801 0500
Sexual Violence Support Line: 0808 801 0656
Email: advice@jwa.org.uk

Muslim’s Women Network Helpline

The Muslim Women’s Network Helpline is a national specialist faith and culturally sensitive service that is confidential and non-judgemental. They offer information, support, guidance and referrals, and offer casework in some circumstances. They also offer support to men. You can contact them via phone, text, email, or webchat via their website.

Website: www.mwnhelpline.co.uk
Phone: 0800 999 5786
Text: 07415 206 936
Email: info@mwnhelpline.co.uk

Sikh Helpline

The Sikh Helpline is a free professional and confidential phone counselling and email enquiry service available 24/7 for members of the community to contact regarding a range of issue including domestic abuse.

Website: www.sikhhelpline.com
Phone: 0845 644 0704 / 07999 004 363
Email: info@sikhhelpline.com

Restored

Restored is an international alliance of Christian organisations dedicated to ending violence against women and girls, by equipping the church to address the issue of domestic abuse. They also operate an online community, providing a safe space for Christian survivors.

Website: www.restored-uk.org

Additional services

GamCare

Are gambling problems affecting you, or someone close to you? GamCare is the leading national provider of free information, advice and support for anyone affected by problem gambling. They offer a live chat function and also a group forum for support.

Website: www.gamcare.org.uk
Phone: 0808 8020 133

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